-screams-
IT’S BEEN A MONTH. NEW CHARGER IS HERE. NOW TO WAIT.Turns out it was the charging port that was broken. Not the charger. Onto month two..
Wacom can’t seem to get their shit together with ports on ANY of their devices. This is the third time I’ve heard of a companion’s charging port failing, and regularly I hear about the intuos line having usb ports snap off the boards inside the case.
And I know what the problem is too, they are using surface mount components without proper supports in the casing of the device. They should be using through hole, or providing reinforcement in the case.
I had exactly the same problem with my cintiq.
from what I’ve read, it affects the early cintiq companions (ones manufactured before August last year) and they have a 3 year warranty on the port because of it.
Sorry to hear you have to wait another month birb. It’s no fun waiting. (I don’t know how bad they are there, they fixed and returned mine fairly quickly, but I stressed like mad because they never updated me of its status)