The High Cost of Acting Happy

starbucksfaster:

http://anniemurphypaul.com/2014/02/the-high-cost-of-acting-happy/

“Surface acting is when front line service employees, the ones who interact directly with customers, have to appear cheerful and happy even when they’re not feeling it. This kind of faking is hard work—sociologists call it “emotional labor”—and research shows that it’s often experienced as stressful. It’s psychologically and even physically draining; it can lead to lowered motivation and engagement with work, and ultimately to job burnout.”

RELEVANT.